Voice Services

Voice Application FAQs
Multiple user login, how does it work? Solutions Infini provides multiple login for users, through which the business can access our platforms through mult...
Fri, 9 Mar, 2018 at 7:07 PM
Can I send SMS from any Sender ID? If No, how to request for Sender IDs in Voice account?
No, you cannot use any random Sender ID within your IVR or anywhere else. You need to request for newly valid Sender ID and get the approval from Solutions ...
Fri, 9 Feb, 2018 at 4:51 PM
What is MOH? How can I directly configure any music file whenever customer is on hold?
Music on Hold can be used when callers wait for further actions, in order to maintain the telephone connection and make the wait time more pleasant. Music o...
Fri, 9 Feb, 2018 at 5:06 PM
What is "NEW" Call Logs? Are there any new terms introduced in Call Logs? If yes, please explain.
New Call Logs has been recently introduced on our Voice platform so as to help you analyse the call outcome in detail. It is well capable of answering below...
Fri, 9 Mar, 2018 at 6:58 PM
Is there any way Agents can also monitor their live calls & perform live actions?
Yes, Agent Live view answers all your queries related to live call operations. With Agent Live View, agent can monitor their live calls. Agent can access th...
Fri, 9 Mar, 2018 at 7:10 PM
What can I do with Agent Live View Dashboard? How to use Agent Live View and what information can I access on Live view dashboard?
Agent Live View dashboard helps you get the following details:   How many calls in queue?  Whether any call coming in? Agent last 10 Calls History T...
Fri, 9 Mar, 2018 at 7:13 PM