Type of CallScenarioCall StatusSystem DispositionHangup Details














Incoming 
Call lands to DID number; Not connected to IVRIVRN/ASystem Hangup
Calls lands to DID number & IVR Answered the call; Customer remains in IVR till the lastIVR-ANSWERLast widget/Hangup System Hangup
Calls lands to DID number & IVR Answered the call; Customer disconnected the callIVR-ANSWERLast widget Caller Hangup
IVR dialling Number(s) and Caller disconnected the call before Agent could answerCANCELDialCaller Hangup
IVR dialling Agent Number(s); Customer is on line; No Agent answered the callNOANSWERLast widget System Hangup
If Calling number has been blacklisted BLOCKEDN/AN/A
Call lands to IVR in Closed time; Configured using Date/Time or Timing widgetOFF-HOURLast widget System Hangup
IVR dialling Agent Number(s); Customer is on line; Agent disconnected the callBUSY/NOANSWERLast widgetSystem Hangup
Agent and Customer connected on call; Agent answered the callANSWERLast widget Caller/Agent Hangup
IVR dialing Agent Number(s); Agent not reachable, switched off, no route or other operator failures observed.FAILEDLast WidgetCaller/System Hangup
Caller gives miss call; IVR lands to Misscall widget and call disconnectedMISWIGLast widget System Hangup
Call lands to IVR, system identifies that maximum allowed simultanious calls already reached.MAX-USEN/ASystem Hangup
     












Outgoing
Leg 1 & Leg2 ConnectedANSWERLeg 2 ConnectedLeg1/Leg 2 Hangup
Leg 1 Answers; While Leg2 is connecting Leg 1 disconnects the callCANCELLeg1 ConnectedLeg 1 Hangup
Leg 1 Answers, Leg 2 Busy on another callBUSYLeg1 ConnectedSystem Hangup
Leg1/ Leg2 is under DND registryDNDN/ASystem Hangup
Leg 1 Answers; Leg 2 failed to ConnectFAILEDLeg 1 ConnectedSystem Hangup/Leg1 Hangup
Call initiated but Leg 2 did not AnswerNOANSWERLeg 1 ConnectedSystem Hangup/Leg1 Hangup
Leg 1 disconnected the callNOANSWERLeg1 DisconnectedLeg 1 Hangup
Leg 1 answered; Leg 2 disconnected the callNOANSWERLeg 1 ConnectedLeg 2 Hangup
Leg 2 not recognized or Not reachable by the operatorFAILEDLeg1 connectedSystem Hangup/Leg 1 Hangup
Leg 1 not recognized or Not reachable by the operatorFAILEDLeg1 DisconnectedSystem Hangup
Leg 1 did not answer the callNOANSWERLeg 1 DisconnectedSystem Hangup
 ***Last widget name would be displayed under System Disposition if call ended in between the IVR.