Call StatusDescription
IVRIncoming Call Status when call could not land to IVR flow and call got disconnected before IVR could answer.
IVR-ANSWERIncoming Call Status. When IVR answered the call and caller listens the IVR. EIther full IVR flow or in between call gets disconnected as per IVR flow or due to other reasons.
MISWIGFor missed call. If miss call IVR flow has been configured using Miss call widget.
ANSWERIncoming call status: Agent has answered the call and connected to the caller.
Outgoing call status: Leg1 and Leg2 both answered and gets connected.
NOANSWERIncoming call status: This status is applicable in case Agent did not answer the call and if agent disconnected the call(rare case).
Outgoing call status: In case Leg1/Leg2 disconnected the call or Leg1/Leg2 could not answer the call.
BUSYIncoming call status: Agent disconnected the call or busy on another call.
Outgoing call status: Leg1/Leg2 number busy on another call.
FAILEDIncoming call status: Agent number not reachable, switched off, no route or other operator failures observed.
Outgoing Call status: Leg1/Leg2 number not recognized or Not reachable by the operator
CANCELIncoming call status: Caller disconnected the call before Agent could answer
Outgoing Call status: Leg1 disconnected before Leg2 could answer the call.
BLOCKEDIncoming call status: Call Is rejected as the number is blacklisted at the application.
MAX-USEIncoming call status. Call is rejected as the lines exceeds the ones allocated.
DNDOutgoing call status: If callee number is registered under DND registry.
OFF-HOURIncoming call status related to calls landed on platform during non working hours i.e holiday or after office hours.
NOTALLOWEDSubscriber country or network is not allowed to dial from given channel. Available only with international dialing capabilities.