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Voice Application FAQs
Can I send SMS from any Sender ID? If No, how to request for Sender IDs in Voice account?
What is MOH? How can I directly configure any music file whenever customer is on hold?
What is "NEW" Call Logs? Are there any new terms introduced in Call Logs? If yes, please explain.
Is there any way Agents can also monitor their live calls & perform live actions?
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Type of Calls & Call Statuses
What type of Calls and numbers do we support?
What are different types of Call Status in new Call Logs?
Can we specify some live use case scenarios which can help me better understand the Call Status, Call Disposition and Hangup details?
How many Voice Add-Ons or plugins SI has integrated with? Can you name those.
Are there any add-on features to monitor phone conversation of my agents in real-time? How can I switch between them?